Last updated: October 12, 2026
Every item in the Stay Coastal shop is printed just for you when you order it. Because of that, we can’t accept returns or exchanges for the wrong size, the wrong color, or a change of mind. Please check the size chart on each product before you order.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, misprinted, or isn’t the item you ordered, we’ll send a free replacement or give you a full refund. You don’t need to send the item back.
To report a problem:
- Email info@staycoastalirb.com within 21 days of delivery.
- Include your order number and a clear photo of the problem. If several items are affected, include one photo showing all of them.
We can’t accept claims made more than 30 days after delivery.
Lost packages
If your order hasn’t arrived 5 business days after the estimated delivery date, email us with your order number. We’ll check with the carrier. If the carrier confirms the package is lost, we’ll reprint and reship it at no cost. Please report a lost package within 21 days of the estimated delivery date.
If tracking shows the package was delivered but you didn’t get it, check with neighbors and your local post office first, then contact us. We can’t guarantee a replacement in this case.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away, since we can only change it before the order ships. If a package comes back because of an incorrect or incomplete address, we can reship it, but you’ll need to pay the new shipping cost. Returned packages that aren’t reshipped within 30 days can’t be recovered.
Refunds
Approved refunds go back to your original payment method (card, Afterpay, or Klarna). Your bank or payment provider usually takes 5 to 10 business days to process them.
Contact
Stay Coastal IRB, Indian Rocks Beach, FL
Email: info@staycoastalirb.com
Phone: 727-254-2022